A while after installing and configuring Proclarity 6.3 the users started receiving a blank page when accessing Proclarity Web Professional:
After some searching I found this post: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2901084&SiteID=17. There is a bug in Proclarity, for which MS has released a hotfix: http://support.microsoft.com/kb/946719.
Downloaded an installed the hotfix just to find a brand new error:
Unable to run Proclarity Professional. Either the required components are not installed or you don't have permission to download them.
The user is a member of the Administrator so permissions shouldn't be an issue. The search continues…
I found a new hotfix rollup package released after the one I had installed: http://support.microsoft.com/kb/953604. But after installing it, the problem was still there!
Back to Google…
I tried everything suggested in this post about the subject: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2396186&SiteID=17
- Give users professional access in the ProClarity Administration Tool (Analytics Server Administration Tool).
- Select the components folder in the admin tool, right click the web professional and choose properties. Make sure the box "required component" is selected.
- Made sure no pop-up blockers are enabled.
Oops! Still the same error.
To my surprise, it worked when I ran Web Professional from the server. This meant that Proclarity is working but that there has to be a problem with the user access.
Time to fool around... In the Analytics Server Administration Tool, I added a new user Role, ProclarityWebUsers, and added the required users to it. Then on the Publishing tab of the role properties I clicked on Allow All.
And the same on the Access Rights tab.
Returned to Proclarity Web Professional and another big surprise… It worked!
If you are experiencing the same issues, I hope this helps. I'm not a Proclarity guru and have no idea which of these steps are the actual ones to solve the problem.
Happy analytics!